Phones Guide

Overview

Phones are telephone numbers that can receive one time passcodes (OTPs) via SMS to login.

Business or Enterprise subscription required

See the Pricing page for more information about subscription options.

Adding a Phone

To add a phone:

  1. Log in to LoginTC Admin
  2. Click Phones Phone
  3. Click Create
  4. Enter phone details Phone Details
  5. Click Add

Managing Phones

Associating with a User

To associate a phone with a user:

  1. Log in to LoginTC Admin
  2. Click Phones Phone
  3. Click the phone you would like to associate Phone
  4. Click Associate User
  5. Select the user you would like to associate. Use the Search filter to narrow down results Associate User
  6. Click Associate User

Disassociating from a User

To disassociate a phone with a user:

  1. Log in to LoginTC Admin
  2. Click Phones Phone
  3. Click the phone you would like to disassociate Phone
  4. Click Disassociate User

Edit Phone

To edit a particular phone details click on the Settings button from the phone details page:

Phone

Phone

Enabling / Disabling Phones for a Domain

Phones can only be used to access domains that have SMS OTP Enabled.

To enable or disable SMS OTP for a domain:

  1. Log in to LoginTC Admin
  2. Click Domains
  3. Select the domain you want to modify
  4. Click on Settings:
  5. Scroll down to SMS OTP Enabled
  6. Select either enabled or disabled
  7. Scroll down to the bottom of the page and click Update

Searching Phones

To search for a particular device:

  1. Log in to LoginTC Admin
  2. Click Phones: Phones
  3. Enter a search term in the search field
  4. Click Search Devices

The keyword is matched with any one of the following user and phone attributes:

  • User username
  • User email
  • User name
  • Phone number
  • Phone name

Telephony Credits

Sending SMS messages will use up your organizations’ Telephony Credits. LoginTC uses a service provider to perform the actual SMS, so the credits simply cover the cost to send an SMS message.

To manage Telephony Credits:

  1. Log in to LoginTC Admin
  2. Click Billing
  3. Scroll down to Telephony Credits: Phones

There are two types of credits: Account Credits and Backup Credits. Account Credits are 100 times the number of users you have and gets refilled annually. So if you have 100 users you have 10,000 credits for the organization, any user can use them. They do not rollover to the next year, rather they are refilled based on the user limit. Backup credits do roll over and are essentially permanently available until used. Backup credits are only used once there are no remaining Account Credits.

Business or Enterprise subscription required

See the Pricing page for more information about subscription options.

Authentication

LoginTC Login Window

With the LoginTC iframe simply select the Phone from the Authentication Method dropdown menu:

Click SMS me a passcode to receive a LoginTC Passcode on the selected device. Authenticate by entering the passcode in the input field and clicking Log in.

Challenge and Challenge Interactive Mode

The sms and last 4 digits of phone number methods can also be used in Challenge and Challenge Interactive authentication modes on the LoginTC RADIUS Connector for a smooth user experience. In the Challenge window simply enter sms or last 4 digits of phone number to receive an SMS. If Challenge Interactive is the authentication mode then a second window will display in which the OTP can be directly entered.

NOTE

There must not be any spaces between the password, the comma, and the OTP

Direct Mode

When authenticating, a user enters their username normally. In the password field, they should should enter their password followed immediately by a comma and sms or last 4 digits of phone number:

Regular input (without phone) :
    username: john.doe
    password: johnPassword
Input with sms:
    username: john.doe
    password: johnPassword,sms
Input with last 4 digits of phone number:
    username: john.doe
    password: johnPassword,5555

If the user has a Phone associated with them and SMS authentication is enabled the user will receive an SMS with a 6-digit One-Time Passcode (OTP). If sms is used then the oldest phone associated with the user will be sent the OTP. When last 4 digits of phone number is entered then the phone matching the last 4 digits will be used. The OTP can then be used in a subsequent authentication:

Input with OTP
    username: john.doe
    password: johnPassword,123123

Troubleshooting

Need help? Please see our Help Page, Knowledge Base or contact us directly at support@cyphercor.com.