Phones Guide

Overview

Phones are telephone numbers that can receive one time passcodes (OTPs) via SMS to login.

Business or Enterprise subscription required

See the Pricing page for more information about subscription options.

Adding a Phone

To add a phone:

  1. Log in to LoginTC Admin
  2. Click Phones Phone
  3. Click Create
  4. Enter phone details Phone Details
  5. Click Add

Managing Phones

Associating with a User

To associate a phone with a user:

  1. Log in to LoginTC Admin
  2. Click Phones Phone
  3. Click the phone you would like to associate Phone
  4. Click Associate User
  5. Select the user you would like to associate. Use the Search filter to narrow down results Associate User
  6. Click Associate User

Disassociating from a User

To disassociate a phone with a user:

  1. Log in to LoginTC Admin
  2. Click Phones Phone
  3. Click the phone you would like to disassociate Phone
  4. Click Disassociate User

Edit Phone

To edit a particular phone details click on the Settings button from the phone details page:

Phone

Phone

Enabling / Disabling Phones for a Domain

Phones can only be used to access domains that have SMS OTP Enabled.

To enable or disable SMS OTP for a domain:

  1. Log in to LoginTC Admin
  2. Click Domains
  3. Select the domain you want to modify
  4. Click on Settings:
  5. Scroll down to SMS OTP Enabled
  6. Select either enabled or disabled
  7. Scroll down to the bottom of the page and click Update

Authentication

When authenticating, a user enters their username normally. In the password field, they should should enter their password followed immediately by a comma and the One-Time Password (OTP).

Regular input (without OTP) :
    username: john.doe
    password: johnPassword
Input with OTP :
    username: john.doe
    password: johnPassword,123456

If the OTP is valid, the user will be authenticated without a request being sent to their 2nd factor device. If the OTP is invalid the user’s request will be denied.

NOTE

There must not be any spaces between the password, the comma, and the OTP

Searching Phones

To search for a particular device:

  1. Log in to LoginTC Admin
  2. Click Phones: Phones
  3. Enter a search term in the search field
  4. Click Search Devices

The keyword is matched with any one of the following user and phone attributes:

  • User username
  • User email
  • User name
  • Phone number
  • Phone name

Telephony Credits

Sending SMS messages will use up your organizations’ Telephony Credits. LoginTC uses a service provider to perform the actual SMS, so the credits simply cover the cost to send an SMS message.

To manage Telephony Credits:

  1. Log in to LoginTC Admin
  2. Click Billing
  3. Scroll down to Telephony Credits: Phones

There are two types of credits: Account Credits and Backup Credits. Account Credits are 100 times the number of users you have and gets refilled annually. So if you have 100 users you have 10,000 credits for the organization, any user can use them. They do not rollover to the next year, rather they are refilled based on the user limit. Backup credits do roll over and are essentially permanently available until used. Backup credits are only used once there are no remaining Account Credits.

Business or Enterprise subscription required

See the Pricing page for more information about subscription options.

Troubleshooting

Need help? Please see our Help Page, Knowledge Base or contact us directly at support@cyphercor.com.