Two factor authentication for Pulse Connect Secure SSL VPN

The LoginTC RADIUS Connector is a complete two-factor authentication virtual machine packaged to run within your corporate network. The LoginTC RADIUS Connector enables Pulse Connect Secure remote access appliances to use LoginTC for the most secure two-factor authentication.

User Experience

After entering the username and password into their VPN client, the user is presented with an Authentication Message. The user may enter ‘1’ to receive a push notification to their device to approve or enter a valid One-Time Password (OTP). This flow works the same for clientless access.

Architecture

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Download a PDF file with configuration instructions:

Compatibility

Pulse Connect Secure appliance compatibility:

  • Pulse Connect Secure

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Compatibility Guide

Pulse Connect Secure and any other appliance which have configurable RADIUS authentication are supported.

Prerequisites

Before proceeding, please ensure you have the following:

RADIUS Domain Creation

If you have already created a LoginTC domain for your LoginTC RADIUS Connector, then you may skip this section and proceed to Installation.

  1. Log in to LoginTC Admin
  2. Click Domains:
  3. Click Add Domain: Create Domain
  4. Enter a name and optionally pick an icon Create Domain Form
  5. Scroll down and click Create

Use Default Domain Settings

Domain settings can be modified at any time by navigating to Domains > Your Domain > Settings.

Installation

  1. Download the latest LoginTC RADIUS Connector:
  2. Unzip the file
  3. Import the virtual appliance your computer virtualization software
  4. Ensure that the LoginTC RADIUS Connector has a virtual network card
  5. Start the virtual appliance
  6. You will be presented with a console dashboard: Welcome Screen
  7. The first thing you must do is set the logintc-user password: Set Password Dialogue
  8. By default the appliance network is configured by DHCP. If you wish to manually configure the network, use the Down arrow key to navigate to Network Configuration and DNS Configuration
  9. For access to the web interface select Web Server and then Start: Web Server It may take 30-60 seconds to start the first time: Web Server
  10. Once started, access the web interface by navigating to the URL mentioned in the information box: Web Server

The LoginTC RADIUS Connector runs CentOS 6.8 with SELinux. A firewall runs with the following open ports:

Port Protocol Purpose
22 TCP SSH access
1812 UDP RADIUS authentication
1813 UDP RADIUS accounting
8888 TCP Web interface
443 TCP Web interface
80 TCP Web interface
80 TCP Package updates (outgoing)
123 UDP NTP, Clock synchronization (outgoing)

Note: Username and Password

logintc-user is used for SSH and web access. The default password is logintcradius. You will be asked to change the default password on first boot of the appliance and will not be able to access the web interface unless it is change.


The logintc-user has sudo privileges.

Configuration

Configuration describes how the appliance will authenticate your RADIUS-speaking device with an optional first factor and LoginTC as a second factor. Each configuration has 4 Sections:

1. LoginTC

This section describes how the appliance itself authenticates against LoginTC Admin with your LoginTC organization and domain. Only users that are part of your organization and added to the domain configured will be able to authenticate.

2. First Factor

This section describes how the appliance will conduct an optional first factor. Either against an existing LDAP, Active Directory or RADIUS server. If no first factor is selected, then only LoginTC will be used for authentication (since there are 4-digit PIN and Passcode options that unlock the tokens to access your domains, LoginTC-only authentication this still provides two-factor authentication).

3. Passthrough

This section describes whether the appliance will perform a LoginTC challenge for an authenticating user. The default is to challenge all users. However with either a static list or Active Directory / LDAP Group you can control whom gets challenged to facilitate seamless testing and rollout.

4. Client and Encryption

This section describes which RADIUS-speaking device will be connecting to the appliance and whether to encrypt API Key, password and secret parameters.

Data Encryption

It is strongly recommended to enable encryption of all sensitive fields for both PCI compliance and as a general best practice.

The web interface makes setting up a configuration simple and straightforward. Each section has a Test feature, which validates each input value and reports all potential errors. Section specific validation simplifies troubleshooting and gets your infrastructure protected correctly faster.

First Configuration

Close the console and navigate to your appliance web interface URL. Use username logintc-user and the password you set upon initial launch of the appliance. You will now configure the LoginTC RADIUS Connector.

Create a new configuration file by clicking + Create your first configuration:

Web Server

LoginTC Settings

Configure which LoginTC organization and domain to use:

Web Server

Configuration values:

Property Explanation
API Key The 64-character organization API key
Domain ID The 40-character domain ID
Request Timeout Number of seconds that the RADIUS connector will wait for

The API key is found on the LoginTC Admin Settings page. The Domain ID is found on your domain settings page.

Request Timeout

Make a note of what you set the Request Timeout to as you will need to use a larger timeout value in your Pulse Connect Secure. We recommend setting the Request Timeout value to 60 seconds in the LoginTC RADIUS Connector and setting the RADIUS authentication server timeout to 70 seconds in Pulse Connect Secure.

Click Test to validate the values and then click Next:

Web Server

First Authentication Factor

Configure the first authentication factor to be used in conjunction with LoginTC. You may use Active Directory / LDAP or an existing RADIUS server. You may also opt not to use a first factor, in which case LoginTC will be the only authentication factor.

Web Server

Active Directory / LDAP Option

Select Active Directory if you have an AD Server. For all other LDAP-speaking directory services, such as OpenDJ or OpenLDAP, select LDAP:

Web Server

Configuration values:

Property Explanation Examples
host Host or IP address of the LDAP server ldap.example.com or 192.168.1.42
port (optional) Port if LDAP server uses non-standard (i.e., 389/636) 4000
bind_dn DN of a user with read access to the directory cn=admin,dc=example,dc=com
bind_password The password for the above bind_dn account password
base_dn The top-level DN that you wish to query from dc=example,dc=com
attr_username The attribute containing the user’s username sAMAccountName or uid
attr_name The attribute containing the user’s real name displayName or cn
attr_email The attribute containing the user’s email address mail or email
Group Attribute (optional) Specify an additional user group attribute to be returned the authenticating server. SSLVPN-Users
RADIUS Group Attribute (optional) Name of RADIUS attribute to send back Filter-Id
LDAP Group / AD Group (optional) A comma delimited list of the names of possible LDAP groups to be sent back to the authenticating server. The user must be a member of a group for the attribute to be sent back. Groups membership is checked in priority order, if the user is a member of multiple groups the first group matched is returned. SSLVPN-Users or Administrators,Sales,Engineers
encryption (optional) Encryption mechanism ssl or startTLS
cacert (optional) CA certificate file (PEM format) /opt/logintc/cacert.pem

Group Attribute and Access Control

LDAP Group / AD Group : The name of a group in the LDAP Directory that all authenticating users belong to.

Web Server

Click Test to validate the values and then click Next.

Existing RADIUS Server Option

If you want to use your existing RADIUS server, select RADIUS:

Web Server

Configuration values:

Property Explanation Examples
host Host or IP address of the RADIUS server radius.example.com or 192.168.1.43
port (optional) Port if the RADIUS server uses non-standard (i.e., 1812) 1812
secret The secret shared between the RADIUS server and the LoginTC RADIUS Connector testing123

RADIUS Vendor-Specific Attributes

Common Vendor-Specific Attributes (VSAs) found in the FreeRADIUS dictionary files will be relayed.

Click Test to validate the values and then click Next.

Passthrough

Configure which users will be challenged with LoginTC. This allows you to control how LoginTC will be phased in for your users. This flexibility allows for seamless testing and roll out.

For example, with smaller or proof of concept deployments select the Static List option. Users on the static list will be challenged with LoginTC, while those not on the list will only be challenged with the configured First Authentication Factor. That means you will be able to test LoginTC without affecting existing users accessing your VPN.

For larger deployments you can elect to use the Active Directory or LDAP Group option. Only users part of a particular LDAP or Active Directory Group will be challenged with LoginTC. As your users are migrating to LoginTC your LDAP and Active Directory group policy will ensure that they will be challenged with LoginTC. Users not part of the group will only be challenged with the configured First Authentication Factor.

No Passthrough (default)

Select this option if you wish every user to be challenged with LoginTC.

Web Server

Static List

Select this option if you wish to have a static list of users that will be challenged with LoginTC. Good for small number of users.

Web Server

LoginTC challenge users: a new line separated list of usernames. For example:

  jane.doe
  jane.smith
  john.doe
  john.smith
  

Active Directory / LDAP Group

Select this option if you wish to have only users part of a particular Active Directory or LDAP group to be challenged with LoginTC. Good for medium and large number of users.

Web Server

Configuration values:

Property Explanation Examples
LoginTC challenge auth groups Comma separated list of groups for which users will be challenged with LoginTC SSLVPN-Users or two-factor-users
host Host or IP address of the LDAP server ldap.example.com or 192.168.1.42
port (optional) Port if LDAP server uses non-standard (i.e., 389/636) 4000
bind_dn DN of a user with read access to the directory cn=admin,dc=example,dc=com
bind_password The password for the above bind_dn account password
base_dn The top-level DN that you wish to query from dc=example,dc=com
attr_username The attribute containing the user’s username sAMAccountName or uid
attr_name The attribute containing the user’s real name displayName or cn
attr_email The attribute containing the user’s email address mail or email
encryption (optional) Encryption mechanism ssl or startTLS
cacert (optional) CA certificate file (PEM format) /opt/logintc/cacert.pem

Configuration Simplified

If Active Directory / LDAP Option was selected in First Authentication Factor the non-sensitive values will be pre-populated to avoid retyping and potential typos.

Click Test to validate the values and then click Next.

Client and Encryption

Configure RADIUS client (e.g. your RADIUS-speaking VPN):

Web Server

Client configuration values:

Property Explanation Examples
name A unique identifier of your RADIUS client CorporateVPN
ip The IP address of your RADIUS client (e.g. your RADIUS-speaking VPN) 192.168.1.44
secret The secret shared between the LoginTC RADIUS Connector and its client bigsecret

Under Authentication Mode select Challenge

Web Server

The user will be prompted on how they wish to proceed with second-factor authentication (e.g. LoginTC Push, OTP, bypass code). Your RADIUS client must support RADIUS challenges to use this. Challenging the user will often result in a better user experience. See User Experience for more information.

Data Encryption

It is strongly recommended to enable encryption of all sensitive fields for both PCI compliance and as a general best practice.

Click Test to validate the values and then click Save.

Web Server

Testing (Connector)

When you are ready to test your configuration, create a LoginTC user (if you haven’t already done so). The username should match your existing user. Provision a token by following the steps:

  1. In a new tab / window Log in to LoginTC Admin
  2. Click Domains
  3. Click on your domain
  4. Click on Members
  5. Click Issue Token button beside your user:
  6. A 10-character alphanumeric activation code will appear beside the user:
  7. Open the LoginTC mobile app.
  8. Enter the 10-character alphanumeric activation code:
  9. Lock the token with a PIN or passcode:

When you have loaded a token for your new user and domain, navigate to your appliance web interface URL:

Web Server

Click Test Configuration:

Web Server

Enter a valid username and password; if there is no password leave it blank. A simulated authentication request will be sent to the mobile or desktop device with the user token loaded. Approve the request to continue:

Web Server

Congratulations! Your appliance can successfully broker first and second factor authentication. The only remaining step is to configure your RADIUS device!

If there was an error during testing, the following will appear:

Web Server

In this case, click See logs and then click the /var/log/logintc/authenticate.log tab to view the log file and troubleshoot:

Web Server

Pulse Secure - Quick Config Guide

Once you are satisfied with your setup, configure your Pulse Connect Secure to use the LoginTC RADIUS Connector.

For your reference, the appliance web interface Settings page displays the appliance IP address and RADIUS ports:

Web Server

The following are quick steps to get VPN access protected with LoginTC. The instructions can be used for existing setups as well. Although these were performed on Pulse Connect Secure, the same instructions will work on other devices as well.

Configure Pulse Connect Secure

  1. Log in to your Pulse Connect Secure (Web UI)
  2. Click Authentication > Auth. Servers:
  3. Select RADIUS Server from the dropdown menu and click New Server:
  4. Complete the required fields:

    Property Explanation Example
    Name The name of the Pulse Connect Secure RADIUS Server LoginTC
    RADIUS Server Address of LoginTC RADIUS Connector 10.0.10.123
    Authentication port RADIUS authentication port. Must be 1812. 1812
    Shared secret The secret shared between the LoginTC RADIUS Connector and its client bigsecret
    Accounting port RADIUS authentication port. Must be 1813. 1813
    Timeout Amount of time in seconds to wait. At least 90s. 90
    Retries Amount of times to retry authentication. Must be 0. 0
  5. Scroll down and click Save Changes:
  6. Scroll down to Custom RADIUS Rules section and click New RADIUS Rule…:
  7. Complete the required fields:

    Property Explanation Example
    Name The name of the Custom RADIUS Rule LoginTC RADIUS Rule
    Response Packet Type The type of RADIUS packet the rule applies to Access Challenge
    Then take action... What action to take show Generic Login page
  8. Scroll down and click Save Changes:
  9. Navigate to Users > User Realms > New User Realm:
  10. Complete the required fields:

    Property Explanation Example
    Name The name of the User Realm LoginTC-Users
    Authentication The type of authentication to apply LoginTC
  11. Scroll down and click Save Changes:
  12. Navigate to Authentication > Signing In > Sign-in Policies:
  13. In User URLs section select the URL for Default Sign-In Page:
  14. Under Authentication realm select User picks from a list of authentication realms and add LoginTC-Users from Available realms to Selected realms:
  15. Scroll down and click Save Changes:

You are now ready to test your configuration.

Testing (Pulse Connect Secure Configuration)

To test, navigate to your Pulse Connect Secure clientless VPN portal or use a Pulse Connect Secure SSL VPN client and attempt access.

User Management

There are several options for managing your users within LoginTC:

Failover

Pulse Connect Secure devices have built-in settings that make it easy to configure a secondary RADIUS server to provide failover.

Edit the Backup Server portion of the Pulse Connect Secure RADIUS Authentication Server to configure failover:

Troubleshooting

No Network Connection

  1. First ensure that your LoginTC RADIUS Connector is configured to have a virtual network adapter on eth0
  2. Ensure that the virtual network adapter MAC address matches the one in the file /etc/sysconfig/network-scripts/ifcfg-eth0
  3. Restart the networking service:

    service network restart
  4. If you notice the error that eth0 is not enabled, then check driver messages for more information:

    dmesg | grep eth
  5. It’s possible that the virtualization software renamed the network adapter to eth1. If this is the case, rename /etc/sysconfig/network-scripts/ifcfg-eth0 to ifcfg-eth1.

    mv /etc/sysconfig/network-scripts/ifcfg-eth0 /etc/sysconfig/network-scripts/ifcfg-eth1

    Open the file and update the DEVICE="eth0" line to DEVICE="eth1"

Not Authenticating

If you are unable to authenticate, navigate to your appliance web interface URL and click Status:

Web Server

Ensure that all the status checks pass. For additional troubleshooting, click Logs:

Web Server

Unsuccessful authentication may be caused by premature timeouts

Authentication Timing Out

If authentication is failing, it is possible that the authentication requests are timing out too quickly. By default, LoginTC push requests will timeout after 90 seconds. Another timeout value is defined by the RADIUS server configuration. If it is set too low, it will cause requests to prematurely timeout.

Email Support

For any additional help please email support@cyphercor.com. Expect a speedy reply.

Upgrading

If you have LoginTC RADIUS Connector 1.1.0 or higher, follow these instructions to upgrade your LoginTC RADIUS virtual appliance to the latest version (2.6.2):

  1. SSH into the virtual appliance or open the console (use same username / password as web GUI)
  2. cd /tmp
  3. curl -O https://www.logintc.com/downloads/logintc-radius-connector-2.6.2-upgrade.sh
  4. sudo sh logintc-radius-connector-2.6.2-upgrade.sh

The upgrade script will restart your appliance after upgrading.

Upgrade Script Download Verification

Execute: sha1sum /tmp/logintc-radius-connector-2.6.2-upgrade.sh

Output SHA‑1 should match: 359055aac2a73252cbc79d663310284df402c622

Additional Resources