The LoginTC AD FS Connector protects access to your Microsoft Active Directory Federation Services (AD FS) by adding a second factor LoginTC challenge to existing username and password authentication. The LoginTC AD FS Connector provides a LoginTC multi-factor authentication (MFA) method to your AD FS deployment, used by your Freshdesk SSO.
Download a PDF file with configuration instructions:
Your organization requires the Business or Enterprise plan to use the LoginTC AD FS Connector. See the Pricing page for more information about subscription options.
After entering the username and password into the AD FS login page, the user is shown a selection of second factor options. The user clicks a button to receive a LoginTC push notification, authenticates and is logged in.
Before proceeding, please ensure you have the following:
It is strongly recommended that you have a working Freshdesk SSO with federation against your on-premise AD FS prior to adding LoginTC multi-factor authentication. Please see the guide, Configuring ADFS SAML for Freshdesk to configure your Freshdesk to use your on-premise AD FS.
Create a LoginTC domain in LoginTC Admin. The domain represents a service (e.g. your corporate AD FS) that you want to protect with LoginTC. It will contain token policies and the users that access your service.
If you have already created a LoginTC domain for your AD FS deployment, then you may skip this section and proceed to Installation.
Domain settings can be modified at any time by navigating to Domains > Your Domain > Settings.
The instructions below are for AD FS (version 4.0) running on Windows Server 2016. If you have AD FS (3.0) running on Windows Server 2012 R2, see AD FS Configuration in Two-factor authentication for AD FS on Windows Server 2012 R2.
To configure your AD FS to use the LoginTC MFA method:
Your AD FS login will now present the user with a secondary LoginTC authentication page.
The user proceeds to the Freshdesk portal as they normally would and press the Login button.
The user is brought to your on-premise AD FS where they are prompted to enter their username and password.
After successfully authenticating with their username and password, the user is presented with options to log in with LoginTC. The user may select to authenticate using LoginTC push, bypass codes, or OTPs.
If the user selects LoginTC push, they are informed to approve the LoginTC request on their device. The user is also presented with an option to remember their LoginTC login choice. The next time the user logs in they will automatically receive a LoginTC push notification. The user may also cancel the login attempt and return to the login page.
The user receives a push notification on their device where they have provisioned their LoginTC token.
After successfully authenticating with LoginTC, the user is redirected back to Freshdesk.
The LoginTC AD FS Connector logs events to the Microsoft Event Viewer under Applications and Service Logs → LoginTC. In some cases, it may be helpful to also look at the general AD FS logs under Custom Views → ServerRoles → Active Directory Federation Services.
To uninstall the LoginTC AD FS Connector, simply navigate to the Add or remove programs in the Windows Control Panel, find LoginTC AD FS Connector in the list and follow the prompts.
Prior to uninstalling the LoginTC AD FS Connector, ensure that the LoginTC MFA method is not being used in any of your AD FS authentication policies. The uninstallation will fail if the LoginTC MFA method is being used in any of your AD FS authentication policies.
For any additional help please email firstname.lastname@example.org. Expect a speedy reply.