LoginTC software tokens are capable of generating One-Time Passwords (OTPs) for accessing resources protected with LoginTC.Managing Software OTP Tokens
Software OTP tokens are only displayed on the LoginTC App if they are enabled for that LoginTC Domain.
To enable or disable software OTP tokens for a domain:
To enable or disable software OTP tokens for a specific application:
LoginTC software OTPs require the following LoginTC App versions:
If your device has an older version of the LoginTC App you may upgrade to the newest version from your platform’s app store.
When authenticating, a user enters their username normally. In the password field, they should should enter their password followed immediately by a comma and the One-Time Password (OTP) displayed on the LoginTC app. The OTP is valid for 30 seconds. An indicator beside the OTP informs the user how much time is left.
Regular input (without OTP):
username: john.doe password: johnPassword
Input with OTP:
username: john.doe password: johnPassword,253340
If the OTP is valid, the user will be authenticated without a request being sent to their 2nd factor device. If the OTP is invalid the user’s request will be denied.
There must not be any spaces between the password, the comma, and the OTP
Using OTPs with Challenge Authentication Mode (LoginTC RADIUS Connector)
The software OTPs work great with the Challenge Authentication Mode if you are using the LoginTC RADIUS Connector and if your RADIUS clients support it. When using the Challenge Authentication Mode, the user will be prompted to enter an OTP or press 1 to proceed with the standard LoginTC Push authentication.
For more examples see: LoginTC PasscodeTroubleshooting
If your users are having difficulty authenticating with OTPs, check the Logs page in the LoginTC RADIUS Connector web interface:
If a user is trying to access a domain where software OTP token authentication is not enabled, you will find the following error message within their authentication attempt:
2016-08-04 13:40:25,163 - DEBUG - Checking for otp 2016-08-04 13:40:25,300 - DEBUG - otp are not enabled for this domain 2016-08-04 13:40:25,300 - CRITICAL - Invalid credentials for user john.doe Exception: Invalid credentials for user john.doe
You can enable or disable software OTP token authentication for a domain from the LoginTC Administration Panel. Click here for more information
If a OTP is detected, you will find the following log messages associated with the user’s login attempt:
2016-08-04 17:17:31,568 - DEBUG - Checking for otp 2016-08-04 17:17:31,607 - DEBUG - otp enabled for this domain 2016-08-04 17:17:31,607 - DEBUG - Possible otp detected 2016-08-04 17:17:31,616 - DEBUG - Verifying otp for john.doe 2016-08-04 17:17:31,616 - DEBUG - Calling-Station-IP is null, not sending originating IP Address 2016-08-04 17:17:31,684 - CRITICAL - Invalid otp APIException: Invalid otp
In this case, the user may be attempting to use a OTP that is either: – Not associated with the user – Out of Sync
You can check the state of a user’s otp through the LoginTC Admin Panel. Click here for more information on enabling software OTP tokens.