Phones are telephone numbers that can authenticate a user. A user’s phone can receive one time passcodes (OTPs) via SMS or a phone call to login.
Business or Enterprise subscription required
See the Pricing page for more information about subscription options.
To add a phone:
To associate a phone with a user:
To disassociate a phone with a user:
To edit a particular phone details click on the Settings button from the phone details page:
Phone
To enable or disable SMS One-time Password (OTP) for an application:
To enable or disable Phone Call for an application:
To enable or disable SMS OTP for a domain:
To enable or disable Phone Call for a domain:
To search for a particular device:
The keyword is matched with any one of the following user and phone attributes:
Sending SMS messages will use up your organizations’ Telephony Credits. LoginTC uses a service provider to perform the actual SMS, so the credits simply cover the cost to send an SMS message.
To manage Telephony Credits:
There are two types of credits: Account Credits and Backup Credits. Account Credits are 100 times the number of users you have and gets refilled annually. So if you have 100 users you have 10,000 credits for the organization, any user can use them. They do not rollover to the next year, rather they are refilled based on the user limit. Backup credits do roll over and are essentially permanently available until used. Backup credits are only used once there are no remaining Account Credits.
Business or Enterprise subscription required
See the Pricing page for more information about subscription options.
With the LoginTC iframe simply select the Phone from the Authentication Method dropdown menu and then select LoginTC Passcode:
Click SMS me a passcode to receive a LoginTC Passcode on the selected device. Authenticate by entering the passcode in the input field and clicking Log in.
The sms and last 4 digits of phone number methods can also be used in Challenge and Challenge Interactive authentication modes on the LoginTC RADIUS Connector for a smooth user experience. In the Challenge window simply enter sms or last 4 digits of phone number to receive an SMS. If Challenge Interactive is the authentication mode then a second window will display in which the OTP can be directly entered.
When authenticating, a user enters their username normally. In the password field, they should should enter their password followed immediately by a comma and sms or last 4 digits of phone number:
Regular input (without phone) :
username: john.doe password: johnPassword
Input with sms:
username: john.doe password: johnPassword,sms
Input with last 4 digits of phone number:
username: john.doe password: johnPassword,5555
If the user has a Phone associated with them and SMS authentication is enabled the user will receive an SMS with a 6-digit One-Time Passcode (OTP). If sms is used then the oldest phone associated with the user will be sent the OTP. When last 4 digits of phone number is entered then the phone matching the last 4 digits will be used. The OTP can then be used in a subsequent authentication:
Input with OTP
username: john.doe password: johnPassword,123123
NOTE
There must not be any spaces between the password, the comma, and the OTP
For more examples see: SMS Passcode
Phone Call AuthenticationWith the LoginTC iframe simply select the Phone from the Authentication Method dropdown menu and then select LoginTC Phone Call:
Click Call me to receive a phone call.
Answer the phone call and listen to the message.
Authenticate by pressing any number on your phone. Hanging up will deny the authentication.
If the phone is not answered or a number is not pressed in time, the authentication request will timeout.
For more examples see: Phone Call
TroubleshootingNeed help? Please see our Help Page, Knowledge Base or contact us directly at support@cyphercor.com.